Our service team is one of the top in the industry. We are able to serve customers throughout the southeast, and specialize in field Service, ATM kiosk cleaning, first and second line ATM maintenance, depot product service, and project management.
Field Service and Installation
Our preventative maintenance and customer care contracts provide installation and service to all of our product lines. Each of our technicians carry a full inventory of parts and can resolve most issues on-site at the time of the initial call.
We provide quality cleaning and maintenance of your remote kiosk sites to ensure cleanliness of your ATM, security compliance, and a high professional image of your institution. Our kiosk cleaning services are custom tailored based upon each of our client’s specific needs. We maintain your kiosk locations by replacing light bulbs, cleaning both interior and exterior surfaces, and checking for potential security risks surrounding the perimeter.
First and Second Line
Our experienced service technicians can help manage and keep your ATMs up and running through our first and second line maintenance. With our quick response to fix all issues, you can have the peace of mind that there is little to no downtime in your ATMs running. Whether it is damage to the ATM or routine support, we can fix most issues at the time of the initial call.
Our depot operates as an in-house product servicing center. At any point in time, you can ship your products directly to us for servicing or cleanings. This minimizes the amount of downtime of the product while eliminating the expense of an onsite service call. We have a variety of depot offerings which include DVR, NVR repair, hard drive destruction, coin, currency unit repair, key cutting, and inventory management.
Project support for your business, regardless of size or scale helps ensure your projects are successfully and timely implemented. Complete surveys and reporting are provided, keeping your institution well informed on both the condition of your products and their performance at all your locations.