Careers

Position Title:  Director of Project Delivery
Position Type: Exempt
Reports To: Vice President of Service Delivery

About the Company:

For over 35 years, Ellsworth Systems has been a trusted leader in custom security technology, providing both physical and digital solutions. From vaults and safes to ATMs, video surveillance, and access control, we do more than sell products. We offer custom solutions, dedicated service, and ongoing support. Rooted in Franklin, TN, our commitment to excellence and service has made us a regional leader in security innovation.

Position Summary: 

As the Director of Project Delivery, you will survey and propose projects related to physical security offerings and lead and manage the installation of burglar alarms, access control, video surveillance, and physical security products such as ATMs, TCRs, and drive-up systems across the Southeast. You’ll work closely with clients, technicians, and internal teams to ensure projects are scheduled, executed, and completed smoothly and on time. In this role, you’ll guide and allocate internal resources, both in the office and on-site, helping them deliver high-quality work and strong client experience. You will also strengthen existing processes and contribute new initiatives that improve our project delivery and service to our clients.

Key Responsibilities:

• Manage installations in Salesforce CRM software.

• Schedule projects directly with clients and manage the installation calendar.

• Process licenses, change orders and necessary forms to complete a project.

• Work closely with the service team and dispatch team to manage ticketing for installations.

• Work with and manage subcontractors.

• Manage invoices, cost tracking and expenses on a project-to-project basis.

• Assist technicians in remote and/or on-site programming of alarm, access control, and video surveillance systems.

• Perform site visits at active projects to verify jobsite progress, technician performance, and assist in moving projects towards completion. 

• Verify performance standards are met, process project closeout paperwork checklists, training, and completion forms. 

• Propose and survey projects related to Physical Security offerings (ATMs, TCRs, Undercounter steel and vaults)

• Present monthly project performance metrics to the leadership team.

Education Requirements

• Education: Proven experience in Project Management, Construction Management, or Engineering.

• Basic knowledge of computer networking and communication.

• Deep understanding of structural plans and managing trades is a plus.

• Knowledge of DMP, Bosch, Verint, March Networks, Costar, Pacom, and Salto systems programming is a plus. 

• CRM software ex: Salesforce experience is a plus.

• Project management experience and skills are a plus.

Benefits and Perks

• Comprehensive Medical, Dental, and Vision Coverage

• Generous PTO Program and 10 Company Holidays

• Retirement Savings Program

• Tax-Savings Account Programs

• Employee Assistance Program

• Company-Paid Life Insurance

• Various Supplemental Insurance Offerings

• Discounts

The specifications of this Job Description should not be construed to imply that these requirements are the only exclusive standards of the position. The successful candidate will follow other instructions and perform any other duties as may be required by their manager.

Position Title:  Director of Strategic Accounts, Hospitality
Position Type: Exempt
Reports To:  Chief Growth Officer

About the Company:

For over 35 years, Ellsworth Systems has been a trusted leader in custom security technology, providing both physical and digital solutions. From vaults and safes to ATMs, video surveillance, and access control, we do more than sell products. We offer custom solutions, dedicated service, and ongoing support. Rooted in Franklin, TN, our commitment to excellence and service has made us a regional leader in security innovation.

Position Summary: 

As the Director of Strategic Accounts (Hospitality), you will be responsible for managing and growing relationships that increase market expansion for Ellsworth within the hospitality space.

You will further develop Ellsworth’s strategy in the Hospitality industry through building relationships with key accounts, attending conferences and assisting with solutioning. This role will provide strategic expertise to our clients and further develop our initiatives within the Hospitality market. You will work closely with the Company’s Chief Growth Officer, leadership team, solutions team and sales team to ensure that we position ourselves as a leading integrator in the Hospitality space.

Key Responsibilities:

• Be Ellsworth’s subject matter expert in the Hospitality Industry

• Assist the solutions team with scoping, designing and consulting with Hospitality clients

• Grow and manage key relationships within the Hospitality space

• Develop strategies that help with reporting and analysis within the Hospitality Vertical

• Responsible for developing internal and external relationships that drive company growth

• Oversee and manage the development and implementation of sales proposals, new markets or areas of growth for the company within Hospitality Identify and develop strategic relationships within the Hospitality industry which consists of attending trade shows, networking events and visiting vendor headquarters

• Work with the marketing department to promote Ellsworth

• Prepare weekly development meetings that target key objectives

• Assist with contract oversight and management with Hospitality Clients

• Track and monitor sales pipeline in Salesforce

Education Requirements

• Education: BS/BA degree and related field or 8+ years of working experience within Hospitality

• Management skills to oversee and manage Clients.

• Deep knowledge and experience of video surveillance or access control and software in the Hospitality industry

• Project management experience and skills working with clients.

• Self-driven person with good communication skills

Benefits and Perks

• Comprehensive Medical, Dental, and Vision Coverage

• Generous PTO Program and 10 Company Holidays

• Retirement Savings Program

• Tax-Savings Account Programs

• Employee Assistance Program

• Company-Paid Life Insurance

• Various Supplemental Insurance Offerings

• Discounts

The specifications of this Job Description should not be construed to imply that these requirements are the only exclusive standards of the position. The successful candidate will follow other instructions and perform any other duties as may be required by their manager.

Position Title:  Electronic Field Service Technician
Position Type: Exempt
Reports To: Director of Service

About the Company:

For over 35 years, Ellsworth Systems has been a trusted leader in custom security technology, providing both physical and digital solutions. From vaults and safes to ATMs, video surveillance, and access control, we do more than sell products. We offer custom solutions, dedicated service, and ongoing support. Rooted in Franklin, TN, our commitment to excellence and service has made us a regional leader in security innovation.

Position Summary: 

This is a full-time remote role for an Electronic Security Technician. The Electronic Security Technician will be responsible for troubleshooting, installing, programing and maintaining Alarm, CCTV and Access control systems, performing preventive maintenance, Day-to-day tasks include diagnosing issues, performing routine checks and calibrations, repairing electrical components, site surveys and providing technical support to ensure all systems function optimally.

Key Responsibilities 

• Ability to troubleshoot to component or assembly level on various products

• Solid aptitude in Electronics, Electrical or Mechanical repair

• Familiarity in troubleshooting techniques for both electronic and mechanical devices

• Understanding of Digital Multimeters and other various test tools as well as safe operation of various hand tools

• Ability to travel outside of assigned geography, sometimes overnight, when necessary

• Assist in inventory reconciliation of assigned inventory

• Work with Dispatch, Sales and other internal departments to address all customer needs as assigned 

Qualifications 

• High school diploma or equivalent.

• Associate degree in Electronics or Mechanics a plus but not required

• Minimum of 2 years of experience in security system installation and maintenance, or similar construction experience.

• Strong technical skills and proficiency with security equipment and tools.

• Knowledge of security system protocols and standards.

• Excellent troubleshooting and problem-solving abilities.

• Strong communication and customer service skills.

• Ability to work independently and as part of a team.

• Valid driver's license.

Benefits and Perks

• Comprehensive Medical, Dental, and Vision Coverage

• Generous PTO Program and 10 Company Holidays

• Retirement Savings Program

• Tax-Savings Account Programs

• Employee Assistance Program

• Company-Paid Life Insurance

• Various Supplemental Insurance Offerings

• Discounts

The specifications of this Job Description should not be construed to imply that these requirements are the only exclusive standards of the position. The successful candidate will follow other instructions and perform any other duties as may be required by their manager.